Shipping & Returns


SHIPPING AND RETURNS
WANT TO KNOW HOW LONG SHIPPING TAKES, OR WHERE WE SHIP TO? YOU'VE COME TO THE RIGHT PLACE.

To start with, we ship worldwide. Absolutely everywhere.

We use Royal Mail services both at home and internationally and your parcel will fall into one of the following categories. 

UK 1st Class
UK 2nd Class
UK Special Delivery
International Tracked and Signed (Europe, Zone 1 and Zone 2 countries) 
The delivery time depends on which of the categories you choose.

We will dispatch your order within 1-2 working days.

How long will it take? For the UK, first class is 1-2 days delivery time (not guaranteed). Second class is 2-3 working days delivery time (not guaranteed). Special delivery is guaranteed next working day. Please note that orders are processed in the morning and if we have not received an order for Special Delivery by 8am, it will be processed and dispatched the following day. Please note that Saturday's and Sundays are not regarded as working days by Royal Mail for Special Delivery.



International parcels can vary from five to seven working days to Europe and three to four weeks to Zone 1 and 2. 

It is obvious but worth stating that if you give us an incomplete address or wrong address, you will not receive your parcel, so this is critical but remains one of our biggest time consuming areas. 

Our prices are based upon Royal Mail published prices, which are very competitive. These are calculated by size and weight.

Returns and Refunds

If you wish to return an item for exchange or a refund, we can do this for you no problem. Please see out Returns Policy for how to do this.



What happens if my order hasn't arrived?

If you're in the UK and your order hasn't arrived within 1 week, please send us an email info@alishalacie.com bringing this to our attention and we will do our best to solve the issue. Please do not leave it longer than 1 week, as it will become difficult to resolve.

We receive proof of delivery on every order, and if we discover that Royal Mail have attempted delivery and failed, then the parcel will be held at your local sorting office. This is then out of our hands and it is your responsibility to collect or arrange re-delivery. 

Similarly, if the goods are lost by Royal Mail, you will need to open a claim against them, but keep in touch with us so that we can help to resolve this.

For outside the UK, circumstances can vary and parcels can take a little longer, so please contact us within 4 weeks if your parcel hasn't arrived. 

For circumstances out of our control, such as freak storms, we are not responsible for delays in delivery times.